HP Field Support Engineer
An HP (Hewlett Packard) Field Support Engineer, or HP Field Service Engineer, installs, configures, and fixes servers and systems. The individual devises, analyzes, schedules, and adjusts systems and servers of an organization. The engineer develops and assesses standards and methods for determining the performance of systems and servers.
The individual has to have excellent analytical and problem-solving skills and will most often work independently. They need to have excellent written and verbal communication skills, as their job role involves interacting effectively, but diplomatically, with members of senior and middle management within an organization. Engineers also need to communicate with clients and technicians to identify problems and resolve them.
They should be ready to work flexible hours and be available when the need arises.
Job Description
Engineers extend voice and technical data support to end users. Because they usually carry out tasks that are fairly complex at the clients’ location, they should be creative and innovative while addressing issues.
They provide technical support to clients and need to explain their problems lucidly. Support Engineers evaluate the needs of the network and make suggestions to change in design and processes. They aid in the design and integrations of the ecosystems of data and voice networks.
Importantly, engineers need to assess the needs and capacities of data hardware and software. Depending on the outcomes, they need to suggest fitting recommendations.
Their responsibilities also include installing, configuring, examining, and resolving issues concerning network hardware and software. Engineers set up secure architectures to install networks and pull out statistics on the capacity and availability of performance.
Included in their responsibility is testing and evaluating routers, lines, switches, system, servers, server software, adapters, and modems.
Freelance HP Field Support Engineers have to see that there is as much integration level as possible of software products, data, and infrastructure based on business requirements, emerging technologies, and communications systems. They have to develop and assess server performance standards and methods for gauging them.
Field engineers should be good listeners because they have to convey the feedback they receive from the customers to the management. Following that, the organization will adjust its offerings.
Engineers need to identify fallback plans, prioritize relevantly, and zero in on novel and practical solutions. In locations, where networks are to be installed, they create environments which are secure.
In addition, they need to have extensive knowledge of technical principles, methods, concepts, and procedures. Engineers would have to work on an array of problems and assignments on projects requiring consideration and study and employ technical concepts and knowledge when deciding which solutions are most suited.
Mostly, they execute tasks independently and need to demonstrate acumen and foresight. For new projects, engineers get only partial guidance.
Future for an HP Field Support Engineer
If engineers learn new technologies related to HP, they can become SAN support engineers or cloud support engineers or try their hand at technologies, such as DevOps.
Job opportunities for computer and network systems administrators are expected to increase six percent during the period 2016-2026, according to the US Bureau of Labor Statistics (BLS). Their requirement will, in fact, grow as organizations increasingly invest in emerging technology networks that are faster.
Educational Qualifications and Other Requirements
To become HP Field Support Engineers, candidates need to have a bachelor’s degree or equivalent along with up to two years’ experience in this field.
If engineers have experience in HP Server/Storage technology, besides knowledge of Cisco UCS, Network+, VMware, VCP, Server+, HP-AIS, etc., they would be preferred. They should have a certification in CCNP or its equivalent.
They should be conversant with Cisco wireless networks, routing and switching, B2 and IPSEC tunnel configuration, Cisco ASA firewalls and VPN devices of clients, and protocols, such as DHCP, WINS, and DNS.
Salary
The annual average wage of an HP Field Service Engineer is $100,425 in the United States, according to paysa. The top 10 percent of the earners with this profile earn over $131,482.
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