The Infrastructure Technician is an IT professional who delivers technological support to external and internal customers. Technicians enable customer success in assisting client utilization of technology in their jobs at home or the office. They use several tools for solving technical problems and managing client issues.
To keep up the normal business function of various sectors an infrastructure technician delivers maintenance to internal and external stakeholder, helping them to increase their productivity by using technology to perform the jobs. Technicians make use of different tools and techniques to solve the issues and fixes non-routine issues.
The work may also include systems support and resolving issues to maintain the organization’s productivity.
In the IT field, these technicians play an essential role in the smooth functioning of computer hardware, software, and networks. They thus assist in maintaining an organization’s vital productivity. Also called first or second line support, they are responsible for active maintenance of organization IT assets.
Typical Job Roles
These include duties ranging from IT infrastructure to Helpdesk and Network support.
Job Description
The role of the Infrastructure Technician is to plan and perform the design, installation, and connectivity of computer systems and network infrastructure to make sure the steady operation of the organizational IT resources.
It includes developing, designing, maintaining, assisting, and adjusting all new and present network hardware, software, and communication techniques. Technician’s role is also accountable for telephone, data center, security systems and other related electronic infrastructure for business.
This infrastructure technician is responsible for the following essential duties:
- Monitor network performance and troubleshoots problem areas as required
- Oversee network traffic along with LAN and WAN installation
- Inspect LAN and WAN infrastructure for problems
- Design and install high-functioning computer network connections including cabling
- Address and solve system failures to increase network uptime
- Evaluate network functionality and create data backups
Technicians provide end-user PC hardware and software application trouble resolution, along with support for other IT assets onsite, such as the Local Area Network (LAN), servers and email. Technicians are responsible for the design, procurement, installation and configuration of all IT infrastructure that supports the efficient use of technology at the site. This includes power consumption, monitoring hardware, and software and disaster recovery.
Technicians respond to user requests and service desk referrals when troubleshooting computer software, hardware, peripherals or production-related equipment issues. They prioritize issues based on complexity, urgency and potential negative impact on an organization. They track and document all incidents until the issue gets resolved.
Technical Requirements
This field requires that a technician possess a mix of technical skills to succeed. These skills include experience with IT security, data centers, remote infrastructure, effective data record systems, network cabling, wireless systems, computer system architecture and cloud services.
Educational Requirements
This technician position requires a degree in information technology or a computer science field, along with a good knowledge of networking protocols and services such as TCP/IP, DNS, DHCP, and VPN.
There are many certifications available in the market for this type of technician, but when it comes to Network Infrastructure, the CNIT certification is considered best for future career development. To start with infrastructure technician apprenticeships can be a good option for the career.
Infrastructure Technician Salary
As per Payscale, the average salary estimates for an IT technician ranges from $25,344 to $61,783 per annum depending on the level of technician experience. Working as part-time can be a good choice. In the telecom world, Top Freelance Marketplaces like FieldEngineer provide an exclusive platform for freelance technicians.
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