Voice NOC Technician
A Voice NOC Technician handles assignments related to the voice application systems and voice network, including designing, planning, developing, testing, deploying, and maintaining them, and supporting their associated hardware and software. It is the responsibility of Voice Network Technicians to ensure that Voice over Internet Protocols (VoIP) are working efficiently 24x7 by troubleshooting issues.
They need to keep in touch with end users through phones or emails or chats to resolve or escalate issues. Technicians need to put in flexible hours and ensure that they are available at the beck and call.
Responsibilities
Voice (Network Operations Center) NOC Technicians provide technical support to clients, respond to their requests promptly by prioritizing and allocating them, monitor and resolve voice network issues, design, configure, implement, and provide support for VoIP installations whenever the need arises, evaluate wiring problems and fix them, assess and state solutions for voice communication issues, plan and suggest systems management software and network hardware, customize network design and architecture so that it ensures compliance and capacity planning, take ownership for the entire configuration, make sure maintenance of routers, switches, and other devices in place for the voice systems, and ensure that voice services are reliable, scalable, and available.
If they are not able to fix an issue, they have to escalate them to their seniors within the organization. Technicians provide the first tier of software and hardware support for current and legacy products of their organization. They have extensive knowledge of VOIP and TCP/IP Internetworking.
Voice Network Technicians carry out assessments of issues related to voice, networking, and products as and when the need arises, interact with clients to understand their requirements and sort out their problems. If the environment is undergoing modifications, they need to manage network activities without disrupting the operations of network, server, and clients.
Technicians monitor ticket alerts to ensure customers service requests are attended to promptly. They are responsible for minimizing downtimes to their clients/organization’s platforms and services.
Engineers interact with service team on unplanned incidents and maintenance activities. They need to ensure maximum service accessibility, deliver network services for clients on essential equipment, and provide support to all technical teams.
Technicians Use test tools and equipment to identify the root cause of issues on the clients/organization’s business. They maintain accurate records of trouble and fixing efforts. They administer and oversee server, network utilization and functioning with the network team.
Engineers maintain optimal functionality and availability levels for all voice infrastructure, such as firewalls, voice gateways, call manager, VPN, and wireless networks. They provide support for the wired and wireless endpoint for connectivity troubleshooting.
Engineers also maintain voice circuit or network diagrams.
Educational Qualifications and Other Requirements
NOC Voice Technicians must have a bachelor’s degree in engineering or equivalent work experience. Knowledge of different VoIP protocols, SIP, RTP, MGCP, etc. will be beneficial. Scripting experience in languages, such as Perl, Javascript, Python, etc., would help. They should possess excellent spoken and written communication skills and be team players.
Moreover, many companies are hiring Voice Network Technicians to manage Cisco network designs. These candidates need CCNP Voice or CCNA Voice or CCNP with prior experience in the voice network.
Most importantly, they should be ready to work extra hours.
The Scope of Voice NOC Technicians
VoIP is being increasingly embraced all over the world, with rural communities in Africa using the WeChat app. Besides, SMEs have also started availing services of VoIP providers for deploying enterprise level communications solutions, which will improve their returns on investment (ROIs).
These developments will undoubtedly fuel demand for Voice Network Technicians in the not-too-distant future.
Earnings
The yearly average salary of a Data/Voice Network Technician is $99,091 in the United States, according to Paysa.
Why Signing up with FieldEngineer.com will Help
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